We believe technology should serve a clear purpose: creating authentic, lasting relationships between you and your customers.
Our solution blends data intelligence, human expertise, and intuitive design to deliver clear actionable insights - empowering you to act with confidence and impact.
Illustration graphique logo Diduenjoy
Interior of the Diduenjoy offices in a former Parisian shop
Interior of the Diduenjoy offices in a former Parisian shopA "boutique" mindset
Located in a historic storefront in the heart of Paris’s 10th arrondissement, Diduenjoy is a place of trust. Our roots go beyond our address; they reflect our mindset. We take a craftsman approach to technology, where every client is has a voice and a dedicated point of contact.
What has guided us since day one.
The story of Diduenjoy began in 2010. We, Alexis and Louis, were working at Groupon during its rapid growth, where we saw firsthand how “customer centricity” was talked about by everyone, but rarely translated into real action.
We realized that while technology made data collection easier than ever, it often created more noise than clarity. Our mission became clear: not to add to the noise, but to structure the Voice of the Customer so it delivers real insights. We decided to build Diduenjoy differently. Instead of chasing fast growth, we focused on precision, care, and thoughtful development. This approach naturally attracted brands that share our value, especially in luxury, where customer experience is critical.
Since 2014, we’ve been fully self-funded. This independence allows us to make decisions based solely on what’s best for our clients - free from outside pressure or growth targets.
Today, that independence still guides us and allows us to stay true to our ambition: giving brands effective tools to truly understand and connect with their customers.
Alexis and Louis, co-founders
Simplicity as a foundation
Our mission is to turn complexity into clarity.
We build complete solutions that stay simple and intuitive - because true value comes from simplicity, not complexity. Our approach combines a deep understanding of your business needs, human expertise, and smart technology.
Excellence as a standard
We aim for excellence in everything we do - from the details of our product to the way we innovate and the people we hire. This mindset is shared with our clients, especially those who see customer experience not as a nice-to-have, but as a core business driver.
Proximity as a commitment
Our support goes beyond service — it’s a long-term partnership. You work with a dedicated team that knows your setup, stays available, and communicates clearly. Precise answers, consistent follow-through, and full transparency.
Originality as a signature
We bring a distinctive perspective to building technology: one that values design, simplicity, and usability as much as performance. That design-first mindset shapes our product and resonates with the brands we work with.
Simplicity as a foundation
Our mission is to turn complexity into clarity.
We build complete solutions that stay simple and intuitive - because true value comes from simplicity, not complexity. Our approach combines a deep understanding of your business needs, human expertise, and smart technology.
Excellence as a standard
We aim for excellence in everything we do - from the details of our product to the way we innovate and the people we hire. This mindset is shared with our clients, especially those who see customer experience not as a nice-to-have, but as a core business driver.
Proximity as a commitment
Our support goes beyond service — it’s a long-term partnership. You work with a dedicated team that knows your setup, stays available, and communicates clearly. Precise answers, consistent follow-through, and full transparency.
Originality as a signature
We bring a distinctive perspective to building technology: one that values design, simplicity, and usability as much as performance. That design-first mindset shapes our product and resonates with the brands we work with.
At the Amphithéâtre d’Honneur, Beaux-Arts de Paris
Close by design
At Diduenjoy, you’re never just a ticket number. You’re supported by people who know your context, your goals, and your expectations. We’ve chosen to remain a tight-knit, multidisciplinary team to preserve one thing: direct, human connection - the continuous thread between those who build the product, those who analyze the data, and those who support you day to day. Our engineers, business analysts, and Customer Success Managers don’t work in silos. They collaborate, and they talk with you. This short feedback loop helps us understand faster, adapt more precisely, and evolve the product in ways that large, fragmented structures often can’t. That’s our definition of agility.
At the Amphithéâtre d’Honneur, Beaux-Arts de ParisClose by design
At Diduenjoy, you’re never just a ticket number. You’re supported by people who know your context, your goals, and your expectations. We’ve chosen to remain a tight-knit, multidisciplinary team to preserve one thing: direct, human connection - the continuous thread between those who build the product, those who analyze the data, and those who support you day to day. Our engineers, business analysts, and Customer Success Managers don’t work in silos. They collaborate, and they talk with you. This short feedback loop helps us understand faster, adapt more precisely, and evolve the product in ways that large, fragmented structures often can’t. That’s our definition of agility.
Join us
We’re not your typical startup - and we’re not trying to be We’re looking for independent thinkers driven by curiosity, a commitment to excellence, and a strong sense of customer care. People who value originality, and who prefer building tailored solutions over applying one-size-fits-all formulas. If that sounds like you, let’s talk.
Let's meet!
Let’s discuss your challenges and explore how we can address them together.